Will Try And Sell Me Stuff I Don't Need

The fact is any repair shop that doesn't look for potential problems is actually doing you a great disservice.

Quality repair shops do an inspection on every car that comes into their shop to uncover those inexpensive repairs that may be needed now, before they turn into major expenses later. Something as simple as discovering and then changing a worn belt may save you the danger and embarrassment of breaking down on a busy highway and an expensive towing charge.

Beware of any repair shop that pressures you or makes you feel uncomfortable but inspecting your vehicle and educating you as to the best way to keep your car trouble free and fun to drive is a valuable service. All recommended repairs should be broken into these categories. And in this exact order.

  • Primary Concern. The reason you brought the car in to begin with should be addressed first.

  • Safety Concerns. Any problems that pose a danger to you or others should be clearly stated. Examples brake problems, severe steering or suspension problems, severe tire problems.

  • Repair Concerns. These are problems that are clearly in need of repair but are not to the point of causing a safety hazard. Examples an accessory belt obviously cracked, a coolant hose that is soft, or oil, or anti-freeze leaks.

  • Preventative Maintenance. These are items that are not clearly in need of repair now but based on mileage, manufacturers recommendations, or very clearly defined reliability reports it would make financial sense to take care of them before they cause other problems. Examples fluid replacements, timing belt replacement, engine tune ups.

Shops that advise you in a different order may be selling you service items based on their needs instead of yours.